.sa{--n:#071A3D;--b:#1267F3;--b2:#2D8CFF;--sky:#7DB7FF;--ice:#EEF5FF;--frost:#F8FBFF;--line:#DFE7F2;--ink7:#334155;--ink5:#64748B;--ok:#16A36A;--warn:#B7791F;--bad:#E5484D;font-family:Manrope,Inter,system-ui,sans-serif;color:var(--n);max-width:1240px;margin:0 auto;padding:clamp(20px,4vw,40px) 16px 60px}.sa *{box-sizing:border-box}.sa button,.sa input,.sa select,.sa textarea{font:inherit;color:inherit}.sa :focus-visible{outline:2px solid var(--b2);outline-offset:2px}.sa-demo{display:block;margin:0 0 20px;padding:10px 14px;border-radius:12px;background:#fff7e6;border:1px solid #F5D9A0;color:#7a4b00;font-size:13px}.sa-eyebrow{margin:0 0 8px;font-size:12px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:var(--b)}.sa-title{margin:0;font-size:clamp(30px,4.5vw,46px);font-weight:800;letter-spacing:-.02em;line-height:1.05}.sa-lead{margin:10px 0 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span{font-size:12px;color:var(--ink5)}.sa-tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:18px;overflow-x:auto}.sa-tab{border:0;background:none;padding:12px 14px;font-weight:700;color:var(--ink5);border-bottom:2px solid transparent;cursor:pointer;white-space:nowrap;transition:color .18s,border-color .18s}.sa-tab i{font-style:normal;margin-left:6px;text-decoration:underline dotted;text-underline-offset:3px}.sa-tab[aria-selected=true]{color:var(--n);border-color:var(--b)}.sa-filters{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:16px}.sa .sa-search{flex:1 1 280px;display:flex;font-size:14px;font-weight:500;align-items:center;gap:8px;padding:0 12px;border:1px solid var(--line);border-radius:12px;background:#fff;color:var(--ink5)}.sa-search input{flex:1;border:0;outline:0;padding:11px 0;background:none;color:var(--n);min-width:0}.sa-filters select{padding:10px 12px;border:1px solid var(--line);border-radius:12px;background:#fff;cursor:pointer}.sa-chips{display:flex;flex-wrap:wrap;gap:6px;width:100%}.sa-chip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 12px;font-size:13px;font-weight:600;cursor:pointer;transition:background .18s,border-color .18s}.sa-chip i{font-style:normal;margin-left:5px;color:var(--ink5)}.sa-chip[aria-pressed=true]{background:var(--n);border-color:var(--n);color:#fff}.sa-chip[aria-pressed=true] i{color:var(--sky)}.sa-split{display:grid;grid-template-columns:minmax(280px,380px) 1fr;gap:16px;align-items:start}.sa-list{display:flex;flex-direction:column;gap:8px;max-height:72vh;overflow:auto;padding:2px}.sa-item{display:flex;flex-direction:column;gap:6px;padding:14px;border:1px solid var(--line);border-radius:16px;background:#fff;text-align:left;cursor:pointer;transition:transform .18s ease,border-color .18s,box-shadow .18s}.sa-list.anim .sa-item{animation:sa-in .5s ease both;animation-delay:var(--d,0ms)}.sa-item:hover{transform:translateY(-2px);border-color:#b9d1ff;box-shadow:0 4px 12px #0f172a0d}.sa-item.on{border-color:var(--b);box-shadow:0 0 0 3px #1267f31f}.sa-item-top{display:flex;justify-content:space-between;gap:8px;font-size:12px}.sa-item-top b{color:var(--b)}.sa-item-top time{color:var(--ink5)}.sa-item-q{font-weight:600;font-size:14.5px;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.sa-item-meta{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.sa-item-meta small{color:var(--ink5);font-size:12px;margin-right:auto}.sa em{font-style:normal;font-size:11.5px;font-weight:700;padding:3px 8px;border-radius:999px;background:var(--ice);color:var(--b)}.sa em.warn{background:#fff4e0;color:var(--warn)}.sa em.bad{background:#fdecec;color:var(--bad)}.sa em.ok{background:#e8f7f0;color:var(--ok)}.sa-detail{min-width:0}.sa-conv{border:1px solid var(--line);border-radius:24px;background:#fff;box-shadow:0 4px 12px #0f172a0d;overflow:hidden;animation:sa-fade .3s ease both}.sa-conv-head{display:flex;align-items:center;gap:12px;padding:16px 18px;border-bottom:1px solid var(--line)}.sa-conv-head>div{flex:1;min-width:0}.sa-conv-head b{display:block}.sa-conv-head small{color:var(--ink5);font-size:12px;overflow-wrap:anywhere}.sa-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;border:1px solid var(--line);background:#fff;cursor:pointer}.sa-back{display:none}.sa-pill{font-size:12px;font-weight:700;padding:5px 10px;border-radius:999px;background:var(--ice);color:var(--b);white-space:nowrap}.sa-pill.escalated{background:#fff4e0;color:var(--warn)}.sa-pill.resolved,.sa-pill.k-approved{background:#e8f7f0;color:var(--ok)}.sa-pill.k-draft{background:#fff4e0;color:var(--warn)}.sa-pill.k-archived{background:#f1f5f9;color:var(--ink5)}.sa-contact{display:flex;flex-wrap:wrap;gap:4px 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p{color:var(--ink5);font-style:italic}.sa-msg-meta{display:flex;flex-wrap:wrap;gap:6px;align-items:center;font-size:12px;color:var(--ink5)}.sa-src code{font:600 11px ui-monospace,monospace;background:var(--ice);color:var(--b);padding:2px 6px;border-radius:6px;margin-left:4px}.sa-src.none{color:var(--warn)}.sa-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.sa-row.end{justify-content:flex-end}.sa-fix{display:grid;gap:10px;margin-top:6px;padding:14px;border:1px solid #B9D1FF;border-radius:16px;background:#fff;box-shadow:0 12px 32px #0f172a14;animation:sa-in .35s ease both}.sa-fix small{color:var(--ink5)}.sa label{display:grid;gap:5px;font-size:12px;font-weight:700;color:var(--ink7)}.sa input:not([type=search]),.sa textarea,.sa-sheet input,.sa-sheet textarea{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;font:500 14.5px/1.45 Manrope,system-ui,sans-serif;color:var(--n);resize:vertical}.sa textarea.flash{animation:sa-flash .9s 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32px);overflow:auto;padding:22px;border-radius:24px;background:#fff;box-shadow:0 20px 60px #071a3d24;font-family:Manrope,system-ui,sans-serif;color:#071a3d;animation:sa-in .35s ease both}.sa-sheet label{display:grid;gap:5px;font-size:12px;font-weight:700;color:#334155}.sa-sheet-title{font-size:20px;font-weight:800}.sa-toast{position:fixed;left:50%;bottom:24px;z-index:1001;transform:translate(-50%,20px);opacity:0;padding:12px 18px;border-radius:12px;background:#071a3d;color:#fff;font:600 14px Manrope,system-ui,sans-serif;box-shadow:0 20px 60px #071a3d3d;transition:opacity .25s,transform .3s;pointer-events:none;max-width:calc(100vw - 32px)}.sa-toast.in{opacity:1;transform:translate(-50%)}@keyframes sa-in{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:none}}@keyframes sa-fade{0%{opacity:0}to{opacity:1}}@keyframes sa-rot{to{transform:rotate(360deg)}}@keyframes sa-flash{0%{box-shadow:0 0 #2d8cff80}to{box-shadow:0 0 0 12px #2d8cff00}}@media(max-width:1100px){.sa-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:820px){.sa-split{grid-template-columns:1fr}.sa-split.has-sel .sa-list{display:none}.sa-split:not(.has-sel) .sa-detail{display:none}.sa-back{display:grid}.sa-list{max-height:none}}@media(max-width:560px){.sa-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.sa-kpi b{font-size:24px}.sa-actions .sa-btn{flex:1 1 auto}.sa-msg{max-width:100%}.sa-msgs{padding:14px}}@media(prefers-reduced-motion:reduce){.sa *,.sa-toast,.sa-modal,.sa-sheet{animation:none!important;transition:none!important}}.sa-teach{margin-top:8px}.sa-sheet-note{margin:-4px 0 6px;color:var(--ink5);font-size:13.5px}